FAQs
Find quick answers to common questions about orders, shipping, and returns.
General
Selecting the right cushion size can make a significant difference in the look and feel of your home. To help you choose the perfect cushion for your space, we’ve put together this comprehensive guide to our cushion cover and cushion insert sizes. Visit here: www.ellenvaleinteriors.com/pages/cushion-size-guide
Styling your cushions is an easy way to refresh your space, add personality, and bring your room design together. Try mixing different sizes, shapes, textures, and patterns to create a layered, inviting look. Pair bold cushions with neutral tones for a statement style, or combine soft textures and complementary colours for a more relaxed feel.
For more inspiration, tips, and ideas on how to style cushions in your home, visit our blog pages where you’ll find lots of helpful styling guides, trends, and advice to help you create the perfect look.
For more inspiration, tips, and ideas on how to style cushions in your home, visit our blog pages where you’ll find lots of helpful styling guides, trends, and advice to help you create the perfect look.
To receive a notification when an item is back in stock please visit the relevant product page and click the button “notify me"
You can sign up to our newsletter by visiting this page: www.ellenvaleinteriors.com/pages/newsletter-sign-up
To unsubscribe you can click the unsubscribe link at the bottom of any email you receive.
To unsubscribe you can click the unsubscribe link at the bottom of any email you receive.
You can purchase an e-gift card on the Ellenvale Interiors website. Click the following link to shop all gift cards. www.ellenvaleinteriors.com/collections/gift-cards
This E-Gift Card will be sent directly to the recipient by email. It can be redeemed online. If you purchase the E-Gift Card as an individual item, the email will be sent directly to the recipient (or yourself if you want to send it at a later date). E-Gift Cards are valid for 12 months from the date of purchase and are non-refundable
*Gift Cards are currently only available in GBP.
This E-Gift Card will be sent directly to the recipient by email. It can be redeemed online. If you purchase the E-Gift Card as an individual item, the email will be sent directly to the recipient (or yourself if you want to send it at a later date). E-Gift Cards are valid for 12 months from the date of purchase and are non-refundable
*Gift Cards are currently only available in GBP.
Our duck feathers are ethically sourced and carefully selected to ensure quality, comfort, and peace of mind. Once sourced, our feather fillings are manufactured in the UK by skilled suppliers who follow high standards throughout the production process.
We take care to choose materials that provide the perfect balance of softness, support, and durability, so you can enjoy cushions that feel luxurious while meeting our commitment to responsible sourcing.
We take care to choose materials that provide the perfect balance of softness, support, and durability, so you can enjoy cushions that feel luxurious while meeting our commitment to responsible sourcing.
Delivery
UK Orders over £199.99 - Free Standard Delivery (2-4 working days)
UK Standard Delivery under £199.99 - £4.95 (2-4 working days)
UK Next Working Day Delivery Mon - Fri - £8.99 (When ordered before 1pm)
UK Standard Delivery under £199.99 - £4.95 (2-4 working days)
UK Next Working Day Delivery Mon - Fri - £8.99 (When ordered before 1pm)
We deliver to the UK and Internationally.
Please note we are unable to deliver to Russia / Ukraine / Moldova at this time
Please note we are unable to deliver to Russia / Ukraine / Moldova at this time
We offer worldwide delivery. Please note shipping varies from country to country and is calculated at checkout. All customs fees, vat and additional charges are to be paid by the customer.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
All international customs fees, vat and additional charges are to be paid by the customer.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
UK orders – You will receive a tracking link in your shipping confirmation email
International orders (non UK) - You will receive a tracking link in your shipping confirmation email.
International orders (non UK) - You will receive a tracking link in your shipping confirmation email.
If you received tracking details and your order goes missing please contact us on customerservice@ellenvaleinteriors.com and a member of the team will look into the issue for you.
Returns
We want all our customer to be happy with their items therefore we accept returns within 14 days.
You can review our full Returns Policy here - www.ellenvaleinteriors.com/pages/shipping-returns
You can review our full Returns Policy here - www.ellenvaleinteriors.com/pages/shipping-returns
You can use our online returns portal by visiting the following link: https://returnsportal.shop/ellenvale-interiors Simply enter your order number (found on your order confirmation email) and the email address you used to place the order.
Follow the steps online, and you will be generated a Royal Mail printable label, or a QR code you can use at your local Royal Mail drop off point.
Once your return is with Royal Mail, we’ll keep you updated on its progress back to us.
Follow the steps online, and you will be generated a Royal Mail printable label, or a QR code you can use at your local Royal Mail drop off point.
Once your return is with Royal Mail, we’ll keep you updated on its progress back to us.
You can use our online returns portal by visiting the following link: https://returnsportal.shop/ellenvale-interiors Simply enter your order number (found on your order confirmation email) and the email address you used to place the order.
Follow the steps online, and you will be generated a FEDEX printable label, or a QR code you can use at your local FEDEX drop off point.
Once your return is with us we’ll keep you updated on its progress back to us.
Follow the steps online, and you will be generated a FEDEX printable label, or a QR code you can use at your local FEDEX drop off point.
Once your return is with us we’ll keep you updated on its progress back to us.
It takes approximately 10 business days for a refund to be processed once the warehouse receives the item
For UK returns - you can check on the progress of your return on the Royal Mail website linked here: https://www.royalmail.com/track-your-item
For International returns (Non UK) - you can check on the progress of your return on the Fedex Website linked here: https://www.fedex.com/en-us/tracking.html
For International returns (Non UK) - you can check on the progress of your return on the Fedex Website linked here: https://www.fedex.com/en-us/tracking.html
For UK customers only
Subject to product availability, you can use our returns and exchange portals here
We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.
Subject to product availability, you can use our returns and exchange portals here
We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.
Orders
We do not currently offer gift wrapping for online orders.
Please contact us if you have any questions regarding a delivery date.
As an online business our prices change in accordance with customer demand, stock availability and seasonal sales. We therefore are unable to refund the difference in the price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. You can of course return the item for a full refund and then re-order the item at its markdown price provided its returned in accordance to our return policy. Please note, we cannot guarantee that another customer won't purchase the item first.
Discount codes are only applicable to full price good unless otherwise stated.
Discount codes can be entered a checkout when you place your order. From time to time, we will run promotions that will automatically discount the price without needing to enter a code.
Please Contact us at customerservice@ellenvaleinteriors.com and we’ll help you with a VAT invoice.
Payments & Technical
For UK orders, we accept Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, Klarna and Ellenvale Interiors e-gift cards.
Please note, this varies by country.
Please note, this varies by country.
For our system to allocate the pre-ordered item(s) to you, we must take payment at the point of check-out. By doing so, this ensures that the item will be sent out to you when it becomes available. On rare occasions, when there is a delay or cancelation one of our team members will let you know.
You can find out more about Klarna here - https://www.wyselondon.com/pages/klarna
Contact us at customerservice@ellenvaleinteriors.com and we’ll help you place your order.
Selecting the right cushion size can make a significant difference in the look and feel of your home. To help you choose the perfect cushion for your space, we’ve put together this comprehensive guide to our cushion cover and cushion insert sizes. Visit here: www.ellenvaleinteriors.com/pages/cushion-size-guide
Styling your cushions is an easy way to refresh your space, add personality, and bring your room design together. Try mixing different sizes, shapes, textures, and patterns to create a layered, inviting look. Pair bold cushions with neutral tones for a statement style, or combine soft textures and complementary colours for a more relaxed feel.
For more inspiration, tips, and ideas on how to style cushions in your home, visit our blog pages where you’ll find lots of helpful styling guides, trends, and advice to help you create the perfect look.
For more inspiration, tips, and ideas on how to style cushions in your home, visit our blog pages where you’ll find lots of helpful styling guides, trends, and advice to help you create the perfect look.
To receive a notification when an item is back in stock please visit the relevant product page and click the button “notify me"
You can sign up to our newsletter by visiting this page: www.ellenvaleinteriors.com/pages/newsletter-sign-up
To unsubscribe you can click the unsubscribe link at the bottom of any email you receive.
To unsubscribe you can click the unsubscribe link at the bottom of any email you receive.
You can purchase an e-gift card on the Ellenvale Interiors website. Click the following link to shop all gift cards. www.ellenvaleinteriors.com/collections/gift-cards
This E-Gift Card will be sent directly to the recipient by email. It can be redeemed online. If you purchase the E-Gift Card as an individual item, the email will be sent directly to the recipient (or yourself if you want to send it at a later date). E-Gift Cards are valid for 12 months from the date of purchase and are non-refundable
*Gift Cards are currently only available in GBP.
This E-Gift Card will be sent directly to the recipient by email. It can be redeemed online. If you purchase the E-Gift Card as an individual item, the email will be sent directly to the recipient (or yourself if you want to send it at a later date). E-Gift Cards are valid for 12 months from the date of purchase and are non-refundable
*Gift Cards are currently only available in GBP.
Our duck feathers are ethically sourced and carefully selected to ensure quality, comfort, and peace of mind. Once sourced, our feather fillings are manufactured in the UK by skilled suppliers who follow high standards throughout the production process.
We take care to choose materials that provide the perfect balance of softness, support, and durability, so you can enjoy cushions that feel luxurious while meeting our commitment to responsible sourcing.
We take care to choose materials that provide the perfect balance of softness, support, and durability, so you can enjoy cushions that feel luxurious while meeting our commitment to responsible sourcing.
UK Orders over £199.99 - Free Standard Delivery (2-4 working days)
UK Standard Delivery under £199.99 - £4.95 (2-4 working days)
UK Next Working Day Delivery Mon - Fri - £8.99 (When ordered before 1pm)
UK Standard Delivery under £199.99 - £4.95 (2-4 working days)
UK Next Working Day Delivery Mon - Fri - £8.99 (When ordered before 1pm)
We deliver to the UK and Internationally.
Please note we are unable to deliver to Russia / Ukraine / Moldova at this time
Please note we are unable to deliver to Russia / Ukraine / Moldova at this time
We offer worldwide delivery. Please note shipping varies from country to country and is calculated at checkout. All customs fees, vat and additional charges are to be paid by the customer.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
All international customs fees, vat and additional charges are to be paid by the customer.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
USA Shipping — All Duties & Taxes Included Enjoy a seamless shopping experience with transparent pricing. The shipping cost displayed at checkout is your final total — all U.S. customs duties, import taxes, and handling fees are fully included. No hidden charges or unexpected fees upon delivery.
UK orders – You will receive a tracking link in your shipping confirmation email
International orders (non UK) - You will receive a tracking link in your shipping confirmation email.
International orders (non UK) - You will receive a tracking link in your shipping confirmation email.
If you received tracking details and your order goes missing please contact us on customerservice@ellenvaleinteriors.com and a member of the team will look into the issue for you.
We want all our customer to be happy with their items therefore we accept returns within 14 days.
You can review our full Returns Policy here - www.ellenvaleinteriors.com/pages/shipping-returns
You can review our full Returns Policy here - www.ellenvaleinteriors.com/pages/shipping-returns
You can use our online returns portal by visiting the following link: https://returnsportal.shop/ellenvale-interiors Simply enter your order number (found on your order confirmation email) and the email address you used to place the order.
Follow the steps online, and you will be generated a Royal Mail printable label, or a QR code you can use at your local Royal Mail drop off point.
Once your return is with Royal Mail, we’ll keep you updated on its progress back to us.
Follow the steps online, and you will be generated a Royal Mail printable label, or a QR code you can use at your local Royal Mail drop off point.
Once your return is with Royal Mail, we’ll keep you updated on its progress back to us.
You can use our online returns portal by visiting the following link: https://returnsportal.shop/ellenvale-interiors Simply enter your order number (found on your order confirmation email) and the email address you used to place the order.
Follow the steps online, and you will be generated a FEDEX printable label, or a QR code you can use at your local FEDEX drop off point.
Once your return is with us we’ll keep you updated on its progress back to us.
Follow the steps online, and you will be generated a FEDEX printable label, or a QR code you can use at your local FEDEX drop off point.
Once your return is with us we’ll keep you updated on its progress back to us.
It takes approximately 10 business days for a refund to be processed once the warehouse receives the item
For UK returns - you can check on the progress of your return on the Royal Mail website linked here: https://www.royalmail.com/track-your-item
For International returns (Non UK) - you can check on the progress of your return on the Fedex Website linked here: https://www.fedex.com/en-us/tracking.html
For International returns (Non UK) - you can check on the progress of your return on the Fedex Website linked here: https://www.fedex.com/en-us/tracking.html
For UK customers only
Subject to product availability, you can use our returns and exchange portals here
We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.
Subject to product availability, you can use our returns and exchange portals here
We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.
We do not currently offer gift wrapping for online orders.
Please contact us if you have any questions regarding a delivery date.
As an online business our prices change in accordance with customer demand, stock availability and seasonal sales. We therefore are unable to refund the difference in the price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. You can of course return the item for a full refund and then re-order the item at its markdown price provided its returned in accordance to our return policy. Please note, we cannot guarantee that another customer won't purchase the item first.
Discount codes are only applicable to full price good unless otherwise stated.
Discount codes can be entered a checkout when you place your order. From time to time, we will run promotions that will automatically discount the price without needing to enter a code.
Please Contact us at customerservice@ellenvaleinteriors.com and we’ll help you with a VAT invoice.
For UK orders, we accept Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, Klarna and Ellenvale Interiors e-gift cards.
Please note, this varies by country.
Please note, this varies by country.
For our system to allocate the pre-ordered item(s) to you, we must take payment at the point of check-out. By doing so, this ensures that the item will be sent out to you when it becomes available. On rare occasions, when there is a delay or cancelation one of our team members will let you know.
You can find out more about Klarna here - https://www.wyselondon.com/pages/klarna
Contact us at customerservice@ellenvaleinteriors.com and we’ll help you place your order.
